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1.How can chatbots boost sales by atleast 77%?

Chatbots revolutionize support and customer service by addressing many common inquiries instantly, 24/7. This immediate response satisfies users and allows human support agents to focus on complex issues that require a personal touch.

2. How are chatbots changing businesses?

The rapidly evolving digital world is altering and increasing customer expectations. Many consumers expect organizations to be available 24/7 and believe an organization's CX is as important as its product or service quality. Buyers are more informed about the variety of products and services available, making them less likely to remain loyal to a specific brand.

Chatbots serve as a response to these changing needs and rising expectations. They can replace live chat and other forms of contact, such as emails and phone calls.

3. Famous Companies Use Chatbot!

Starbucks, Spotify, The Wall Street Journal, Pizza Hut, Mastercard, Lyft, Whole Foods, Sephora, and many more successful businesses are selling through their business chatbot. Moreover, we know for a fact that 30,000 AI sales bots are already functional on Messenger!

47% customers are believed to complete buying processes through a chatbot. This is entirely based on the fact that sales chatbots are available 24/7 and are well-informed, pretty smart customer agents.

4. Boosting eCommerce Sales

Chatbots significantly enhance the user experience on eCommerce sites by guiding users through the conversion funnels:

First Funnel: Home page → Category page → Product page → Cart
Second Funnel: Cart → Checkout → Order Completed

In the first funnel, chatbots help users find products quickly and suggest additional items, increasing sales. In the second funnel, chatbots address questions about taxes, shipping, coupons, and return policies, reducing drop-off rates. This proactive assistance improves overall conversion rates by creating a more engaging and helpful shopping experience, similar to having a store employee ready to assist.

5. Best Smart Asistant

If we talk about sales chatbots, they are smart, they are built with intelligence, constantly trained to understand context, sentiment, emotion, intent, and everything possibly human. Therefore, they understand customer needs and ensure that they provide the correct, to-the-point information.

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How Do Businesses Use Chatbots?

Chatbots have been utilized in instant messaging apps and online interactive games for years and have recently transitioned into B2C and B2B sales and services. Organizations can leverage chatbots in various ways:

Online Shopping: Sales teams can deploy chatbots to answer simple product questions or provide useful information, such as shipping prices and availability, that consumers might otherwise need to search for later.

Customer Service: Service departments can use chatbots to assist service agents with repetitive requests. For example, a service representative might use a chatbot to check the shipment status of an order. Typically, when a conversation becomes too complex, the chatbot transfers the interaction to a human agent.

Virtual Assistants: Chatbots can function as virtual assistants. Major companies like Amazon, Apple, and Google offer virtual assistants. Apps like Apple's Siri and devices like Amazon Alexa serve as personal chatbots.

Collecting Customer Data and Feedback: Chatbots can actively or passively gather customer data and feedback, helping businesses better understand customer needs and improve their experience.

Omnichannel Communication: Chatbots can engage with customers across multiple communication channels, providing a unified and seamless customer experience.